FREQUENTLY ASKED QUESTIONS
General Questions
Q: What is mBER?
mBER is an innovative app designed for seamless integration with sACN (Streaming Architecture for Control Networks) to control DMX lighting devices. It is specifically optimized for use in theatrical, production, and live event settings.
Q: Who is mBER for?
mBER is ideal for lighting designers, technicians, and anyone working in environments that require precise DMX lighting control. It is also well-suited for theatrical events requiring a phone or computer as part of the set design, as well as art installations and immersive experiences. Additionally, it serves as a convenient tool for testing sACN networks, making it a powerful resource in your pocket.
Q: How does mBER work?
mBER listens for sACN data on a specified universe and DMX address. It processes the received data to adjust brightness and RGB values, allowing real-time lighting control on your iPhone, iPad, or Mac.
Features
Q: What is the mBER Fixture feature?
The mBER Fixture feature turns your iPhone, iPad, or Mac into a controllable DMX lighting device. It can display colors and adjust brightness based on DMX values sent over sACN.
Q: What customization options are available?
You can set the Universe (1-63999) and DMX Address (1-512) to match your lighting setup. These settings persist across app launches for convenience.
Technical Details
Q: What DMX protocols does mBER support?
mBER supports the sACN (E1.31) protocol, a widely used standard for DMX over IP.
Can I use mBER with other DMX controllers?
Yes, as long as the controller supports sACN and your network configuration allows multicast traffic.
Does mBER support multiple universes?
While mBER focuses on single-universe operation for its core feature, you can manually configure the app to listen to any single universe within the supported range (1-63999).
Can I use any router with mBER?
We recommend using a commercial-grade router (if possible) that is designated for the lighting system, especially in a production environment.
Setup & Usage
Q: How do I set up mBER?
1.Patch your iPhone, iPad, or Mac as a generic IRGB device in your lighting control software. 2. Connect your device to the production Wi-Fi network (the same network as your lighting control board or sACN device). 3. Assign the Universe and DMX Address in mBER to match the values in your lighting control software. 4. Enable the toggle to "ON. 5. Watch the Magic unfold.
Q: What do I need to use mBER?
mBER requires a compatible iPhone, iPad, or Mac. Access to a network with sACN-enabled devices. A lighting control console or other hardware/software capable of sending sACN data.
Q: What network configuration is required?
Ensure that your device and lighting controller are on the same Wi-Fi network. Please Note: Multicast support is required for sACN communication.
Troubleshooting
Q: The app is not responding to sACN data. What should I check?
Verify that your device is connected to the correct Wi-Fi network. Check that the Universe and DMX Address settings in mBER match the settings in your lighting controller. Ensure that your lighting controller is broadcasting sACN data. Confirm that your device is not using a VPN. Verify that multicasting is enabled on your router.
Q: mBER is not displaying the correct colors on my device. What should I do?
Ensure the DMX addresses for Red, Green, and Blue channels are consecutive and are aligned in your console with the base address you set in the mBER app.
Q: How do I reset the app settings?
You can reset the Universe and DMX Address fields to their defaults by navigating to the settings page and re-entering the desired values.
Support
Q: Where can I get help with mBER?
For assistance, contact our support team at support@candleandswitch.com or visit the official documentation and forums at www.candleandswitch.com.
Q: How do I report bugs or suggest features?
You can report issues or share ideas by emailing us at feedback@candleandswitch.com. Your input helps us improve mBER and allows us to update the app faster!
Future Updates
Q: Will mBER support additional lighting protocols in the future?
We are continually evaluating and testing new features and protocols. Stay tuned for updates!
Q: Are there plans for a desktop version?
At this time, mBER is optimized for iPhone, iPad, and Mac. We are exploring possibilities for expanding to other platforms based on user demand.
Getting started takes less than 5 minutes!
mBER is extremley user friendly and straightforward! In less than 5 minutes you can turn your device into a professional sACN-controlled lighting fixture! Download the App, now!
