FREQUENTLY ASKED QUESTIONS
General Questions
Q: What is sHOW?
sHOW is an innovative app designed for seamless integration with sACN (Streaming Architecture for Control Networks) to control DMX lighting devices. It is specifically optimized for use in theatrical, production, and live event settings.
Q: Who is sHOW for?
sHOW is ideal for lighting designers, technicians, and anyone working in environments that require precise DMX lighting control. It is also well-suited for theatrical events requiring a phone or computer as part of the set design, as well as art installations and immersive experiences. Additionally, it serves as a convenient tool for testing sACN networks, making it a powerful resource in your pocket.
Q: How does sHOW work?
sHOW listens for sACN data on a specified universe and DMX address. It processes the received data to adjust brightness and RGB values, allowing real-time lighting control on your iPhone, iPad, or Mac.
Features
Q: What is the sHOW image feature?
The sHOW image feature turns your iPhone, iPad, or Mac into a controllable DMX device that can trigger and crossfade between two images or videos saved in your phone's camera roll. It can display two images/videos and brightness, and crossfade between the images based on DMX values sent over sACN.
Q: What customization options are available?
You can set the Universe (1-63999) and DMX Address (1-512) to match your lighting setup. These settings persist across app launches for convenience.
Technical Details
Q: What DMX protocols does sHOW support?
sHOW supports the sACN (E1.31) protocol, a widely used standard for DMX over IP.
Can I use sHOW with other DMX controllers?
Yes, as long as the controller supports sACN and your network configuration allows multicast traffic.
Does sHOW support multiple universes?
While sHOW focuses on single-universe operation for its core feature, you can manually configure the app to listen to any single universe within the supported range (1-63999).
Can I use any router with sHOW?
We recommend using a commercial-grade router (if possible) that is designated for the lighting system, especially in a production environment.
Setup & Usage
Q: How do I set up sHOW?
1.Patch your iPhone, iPad, or Mac as three separate channels in your lighting control software. (or create a custom fixture profile) 2. Connect your device to the production Wi-Fi network (the same network as your lighting control board or sACN device). 3. Assign the Universe and DMX addresses in sHOW to match the values in your lighting control software. 4. Select two images/videos from your camera roll, which you wish to trigger from your lighting console. 5. Enable the toggle to "ON. 6. Trigger the images by increasing and lowering the values from your lighting console. 7. Watch the Magic unfold.
Q: What do I need to use sHOW?
sHOW requires a compatible iPhone, iPad, or Mac. Access to a network with sACN-enabled devices. A lighting control console or other hardware/software capable of sending sACN data.
Q: What network configuration is required?
Ensure that your device and lighting controller are on the same Wi-Fi network. Please Note: Multicast support is required for sACN communication.
Troubleshooting
Q: The app is not responding to sACN data. What should I check?
Verify that your device is connected to the correct Wi-Fi network. Check that the Universe and DMX Address settings in sHOW match the settings in your lighting controller. Ensure that your lighting controller is broadcasting sACN data. Confirm that your device is not using a VPN. Verify that multicasting is enabled on your router.
Q: sHOW is not displaying the correct images on my device. What should I do?
Ensure the DMX addresses for brightness and each of the two image/video channels are consecutive and are aligned in your console with the base address you set in the sHOW app.
Q: How do I reset the app settings?
You can reset the Universe and DMX Address fields to their defaults by navigating to the settings page and re-entering the desired values.
Support
Q: Where can I get help with sHOW?
For assistance, contact our support team at support@candleandswitch.com or visit the official documentation and forums at www.candleandswitch.com.
Q: How do I report bugs or suggest features?
You can report issues or share ideas by emailing us at feedback@candleandswitch.com. Your input helps us improve sHOW and allows us to update the app faster!
Future Updates
Q: Will sHOW support additional images or play audio in the future?
Yes! We are continually evaluating and testing new features. We are currently considering adding the ability to playback more images and videos, as well as audio. Stay tuned for updates!
Q: Are there plans for a desktop version?
At this time, sHOW is optimized for iPhone, iPad, and Mac. We are exploring possibilities for expanding to other platforms based on user demand.
Getting started takes less than 5 minutes!
sHOW is extremley user friendly and straightforward! In less than 5 minutes you can turn your device into a professional sACN-controlled lighting fixture! Download the App, now!
